RETURN & EXCHANGE POLICY

Returns & exchanges

Detroit Beard Collective is happy to offer customers a return or an exchange for items purchased online. Returns or exchanges are accepted on goods and will require proof of purchase.

If your item is damaged, faulty, or different to how it was described follow these easy steps:

  • Take a photo of the item/s
  • Send the photo to returns@detroitbeardcollective.com along with your order reference number
  • Our customer care team will contact you to arrange the return of the product. We will send you a pre-paid postal label to use when returning the item to us. Once the item/s have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase. Refunds will be issued directly to the credit card used for the purchase. Email notification will be sent once the return has been processed.  Please allow up to seven days for the refund to process.

If you wish to exchange your item/s please follow these easy steps:

Detroit Beard Collective
ATTN: Returns and Exchanges
37689 Schoolcraft Rd
Livonia, MI 48150

If you are cancelling your order because you’ve changed your mind, please note that you will have to pay the costs for returning the good as well as a 25% of total returned order restocking fee.

  • Once the item/s have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase. Refunds will be issued directly to the credit card used for the purchase. Email notification will be sent once the return has been processed.  Please allow up to seven days for the refund to process.

General Enquiries

We’re happy to help you with any enquiries you may have regarding our stores and products or the online ordering process. Please give us a call on 313-451-4738 or contact@detroitbeardcollective.com.